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Manufacturing

Mastering 8D Problem Solving Framework (GGTQ101)


Description

This comprehensive course is designed to help you master the 8D (Eight Disciplines) Problem-Solving methodology, a systematic approach trusted by leading organizations worldwide for tackling complex operational and quality challenges. Through carefully structured modules, you'll develop proficiency in each of the eight critical disciplines that form the backbone of effective problem resolution.

The course begins by building a strong foundation in problem-solving theory before diving deep into each discipline: forming the right team, defining problems with precision, implementing containment measures, root cause analysis, developing permanent corrective actions, implementing and validating solutions, preventing recurrence, and celebrating team success.

Through a blend of engaging theoretical content and practical applications, you'll learn to:

  • Assemble and lead cross-functional teams for maximum effectiveness

  • Apply advanced root cause analysis tools including 5-Why, Fishbone Diagrams, and Fault Tree Analysis

  • Develop and implement robust containment actions to protect customers

  • Utilize data-driven decision-making processes

  • Create and validate permanent corrective actions

  • Implement systemic changes to prevent problem recurrence

  • Document and communicate findings effectively

The curriculum features real-world case studies from diverse industries, allowing you to see how 8D principles apply across different scenarios. Interactive quizzes and assignments reinforce learning, while downloadable templates and tools enable immediate application of concepts in your workplace.

Whether you're a quality engineer, operations manager, continuous improvement specialist, or team leader, this course will enhance your problem-solving capabilities and enable you to:

  • Reduce quality issues and customer complaints

  • Lower operational costs through effective problem resolution

  • Improve team collaboration and communication

  • Build a culture of continuous improvement

  • Drive sustainable organizational change

Upon completion, you'll be equipped with the knowledge, tools, and confidence to tackle complex problems systematically and drive meaningful improvements in your organization.

Content
  • Fundamentals of Problem Solving
  • What is Problem Solving?
  • What is Problem Solving Framework?
  • Selecting the right tool
  • Lecture Slides
  • Quiz
  • Introduction to 8D Problem Solving
  • What is 8D?
  • Importance and Benefits of 8D
  • Industries that commonly use 8D Automotive Industry
  • Lecture Slides
  • Quiz
  • D1: Establish the Team
  • Selecting the right team for the problem
  • Team roles and responsibilities in 8D
  • Effective Collaboration Techniques
  • Lecture Slides
  • Quiz
  • D2: Describe the Problem
  • Defining the problem clearly and concisely
  • 4W2H - IS/IS-NOT
  • Lecture Slides
  • Quiz
  • D3: Contain the Problem
  • Temporary Actions to Isolate the Problem
  • Containment Action Process
  • Lecture Slides
  • Quiz
  • D4: Identify Root Cause
  • Root Cause Analysis (RCA) methods
  • RCA (5Whys) Example
  • Lecture Slides
  • Quiz
  • D5: Develop Permanent Corrective Actions
  • Defining and evaluating the effectiveness of potential solutions - 1
  • Defining and evaluating the effectiveness of potential solutions - 2
  • Select and Verify the Corrective Action Checklist
  • Lecture Slides
  • Quiz
  • D6: Implement and Validate Corrective Actions
  • Planning implementation steps
  • Lecture Slides
  • Finalizing the Corrective Action
  • Quiz
  • D7: Prevent Recurrence
  • Systemic changes to prevent recurrence
  • Lecture Slides
  • Best Practice to prevent recurrence
  • Quiz
  • D8: Recognize and Celebrate Success
  • Importance of recognizing the team’s efforts
  • Lecture Slides
  • Quiz
  • Final Review
  • Summary 1
  • Summary 2
  • Lecture Slides
  • Case Study
  • Recurring Customer Complaints in Food Delivery: A Study of Temperature Control
  • IS-IS NOT
  • Templates
  • 5Whys
  • 8D Action Item Table
  • 8D Report Template
  • ISHIKAWA DIAGRAM
  • IS-IS NOT
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever